Book a business class transfer by Mercedes Benz E-class, S-class or minivan (Vito, Viano, Sprinter) from the airport

  1. Home ›
  2. FAQ
For partners

Frequently Asked Questions

We understand that organizing a transfer can raise many questions for you, and we are ready to help you understand them.

On this page, we have collected the most common questions from our clients and provided comprehensive answers to them. We are confident that this will help you feel confident and informed when booking a transfer.

Our company offers a wide selection of transportation options from economy to luxury class (such as Mercedes E, V, S class, Mercedes Sprinter, Neoplan, Gran Turismo), including sedans, minibusses, and buses up to 55 seats. We provide not only transfers to airports but also to other cities, ports, and hotels.

Our goal is to make your journey easier by providing all the necessary information here, on our website. If you have any questions after reading this page, feel free to contact our support team. We are always ready to help you!

  • How can I book a ride as soon as possible?

    To book a ride immediately, we recommend several options:
    1) write to the support chat on the website (you will find the Chat icon at the bottom of the screen, on the right)
    2) call one of the following numbers: +44 2035142518; +39 0294751669; +33 182 880384
    3) write to WhatsApp at: +372 82 570660
    4) send your application to the following e-mail: info@knopkatransfer.com

  • How do I rent a car with a driver by the hour?

    On the booking page you can select the "Hourly Rental" tab, specify the meeting place, start and end time of the trip. Please note that hourly rentals have a limit on the number of kilometers included in the trip. Our manager will inform you about this limit when booking.

  • What is included in the cost of the transfer?

    The transfer price includes free waiting periods of 60 minutes at airports, marine or river passenger terminals, 30 minutes at train stations and 15 minutes at all other locations, as well as gasoline and tolls, if applicable.
    Paid parking, toll tunnels and entrance to restricted areas are not included.

  • What documents can you provide after the transfer?

    You can request an invoice (invoice) or a travel receipt (receipt).

  • If I have not received a booking confirmation email, what should I do?

    First of all, you should check the "SPAM" folder in your mail. If you don't find the letter there, contact the manager by phone: +372 82 570660 (Whatsapp).

  • How do I book a car with a child seat?

    To enable the driver to provide the required child seat, please indicate the number of children and their age in the "Comment" field when placing the order.

  • How can I make payment for my order?

    There are several payment options:
    1. bank transfer with an additional 10% fee;
    2. payment by credit card with an additional 10% fee;
    3. cash payment to the driver with pre-payment to confirm the reservation.

  • Do the drivers have licenses?

    Our reputation and customer care is very important to us, which is why we only provide licensed drivers.

  • What is your passenger safety policy?

    - Medical examination of drivers;
    - The vehicles we provide are regularly checked for serviceability and regularly updated.

  • If airport pickup, where do I pick up my driver?

    In the main arrival hall, you will be able to find our driver holding a sign with your name on it. When making your reservation, be sure to include a phone number that will be active at the time you meet the driver. This will allow us to contact you if the driver has difficulty locating you.

  • What waiting time is included in the transfer?

    60 minutes are included in your trip for airports, marine or river passenger terminals, 30 minutes for train stations and 15 minutes for all other locations.

  • Do I need to provide the flight number and/or terminal number when booking a transfer?

    Preferably. This will help us to know about possible delays of your flight, as well as the terminal number to meet if there are several at the airport.

  • If the driver doesn't show up, what are my actions?

    First of all, try to contact your driver, whose contact details you will receive after booking. If you are unable to contact your driver by phone or Whatsapp chat, please notify the support team at: +372 82 570660 (Whatsapp).

  • If my flight is delayed, what should I do?

    The free waiting time at the airport is 60 minutes. If the delay exceeds one hour, please contact our support team at: +372 82 570660 (Whatsapp).

  • How do I make sure my luggage will fit in the car?

    In the "Comment" field of the order form specify the dimensions of your luggage and the number of pieces, and our manager will offer you a suitable means of transportation. For example, you can specify "2 ski bags 180 cm long and two suitcases 80/50/40 cm in size".

  • Is it possible to cancel an order?

    Yes. You can cancel at any time. If you cancel 24 hours before the transfer time, we will refund your full prepayment. Otherwise, you must pay the full amount of the order.